Convergys Rolls out Hosted Solutions for Contact Centers
Convergys recently announced the availability of its hosted solutions catering to communication service providers and enterprise contact centers. The said line of hosted solutions is going to be accessible to the global market.
In a statement released by the company, Convergys says that its new services will allow international clients to improve and expand their businesses through cost-effective hosted deployment techniques.
Frank Sherlock, Convergys international sales group senior vice president said their global hosted solution portfolio will be supported by an expanded international data center infrastructure. It will also offer a wide range of contact center services which include notification and self-service solutions, on-demand voice authentication and enterprise policy management. Convergys is also set to provide hosting service solutions to target communication service providers.
The company’s global portfolio of hosted solutions aimed at contact centers is touted to provide cost-effective optimization of the customer experience in both agent-assisted and self-service interactions. The solutions will be centered on enhancing customer satisfaction through outbound and inbound multimodal capabilities as well as natural language support. This will then accelerate the deployment cycles through easier and quicker access to network capacity. With this framework, Convergys will help client businesses strengthen ROI through the reduction of ongoing and upfront CAPEX outlays.
The company also features a set of messaging services that are designed for telecommunication service providers. The said solutions will be provided in a hosted delivery model that will help increase the average revenue for user while at the same time enhancing customer experience.
Convergys currently supports the global financial services industry through consumer self-service applications.
